Shipping and Returns
Processing Time
Please allow 3-5 business days for order processing and verification, and an additional 7-10 business days for delivery.
Once your order has been shipped, you will receive a confirmation email containing tracking information.
Shipping Rates & Delivery Estimates
The shipping rate to the contiguous 48 U.S. states is $10. The shipping rate to Alaska, Hawaii, and Puerto Rico is $25.
Estimated delivery times are provided by the shipping carrier and are not guaranteed.
Tracking Your Order
Once your order ships, you will receive an email with a tracking number and tracking link.
Please allow up to 24 hours for tracking information to update after receiving your shipment confirmation.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply to resend the package.
Lost or Delayed Packages
Once a package has been handed over to the shipping carrier, delivery times are outside of our control. We are not responsible for any lost, stolen, or damaged shipments.
If your package appears lost or significantly delayed, please contact us and we will do our best to assist you in working with the carrier.
Contact
If you have any questions regarding your order, please contact us through our Contact page or via email at haumbral@gmail.com
Refund & Return Policy
At Umbral, each order is prepared specifically for the customer. Because of this, we do not accept returns or exchanges for incorrect sizing, buyer's remorse, or change-of-mind purchases.
Please review all product descriptions and sizing information carefully before placing your order.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
When contacting us, please include:
- Your order number
- A description of the issue
- Clear photographs of the item
If the issue is confirmed, we will provide a replacement or refund at our discretion.
Cancellations
Due to the made-to-order nature of our products, all sales are considered final once an order has been placed.
If you need assistance with an order, please contact us as soon as possible. Cancellation requests may be considered on a case-by-case basis at our discretion but cannot be guaranteed.
Can I change my order after it has been placed?
Requests to update a size, shipping address, or other order details must be submitted within 12 hours of purchase. While we will do our best to accommodate requests, changes cannot be guaranteed after this window has passed.